Donor Care Officer

Permanent Part-Time, 7.6 hours per week

Purpose

The Donor Care Officer will report to the Community Engagement Manager to coordinate and deliver activities for the growth and retention of our regular giving donors. The focus will be on donor care and communications, and data and administrative support to ensure that our regular donors feel valued and part of the Common Grace movement. Using your timely and effective communication skills you will be the main point of contact for regular giving donors, assisting with enquiries and creating meaningful onboarding experiences. 

Your role will also be responsible for accurate data entry, database support, and administrative tasks to ensure the efficient and accurate record keeping of donor’s profiles and donations. Where needed and applicable the role may also assist the Common Grace team in improving processes that strengthen Common Grace’s growing movement.

Passion

You are passionate about following Jesus and pursuing justice, for the flourishing of all people, and you understand the significant contribution and value of people who give generously to support the Common Grace movement. 

Person

You are a great team player who desires to see followers of Jesus participating in pursuing justice through prayer, generosity, and taking actions together. Your care for people and attention to detail drives you to achieve excellent donor experiences and donor retention. 

Key Responsibilities

  • Coordinating activities for onboarding and retention of our Regular Giving Donors
  • Donor care - responding to donor’s enquiries to provide excellent donor experience at every stage of their giving journey. 
  • Data entry and database support - keeping donor’s records accurate and importing direct debit donations into the database.  
  • Assisting with fundraising reporting - collating data on donor attrition, retention and revenue. 
  • Supporting the fundraising team - communicating with donors as per requests from the Community Engagement Manager

Selection Criteria

  • Passionate about justice and seeing Christians take up their call to pursue justice as part of their faith. 
  • Experience in nurturing relationships with supporters or donors. 
  • Excellent written and verbal communication skills. 
  • Demonstrated ability to have high attention to detail. 
  • Motivated to achieve fundraising results. 
  • Experience using a customer relationships management tool, such as NationBuilder. 
  • Experience using excel to create fundraising reports. 
  • Able to work remotely and demonstrated ability to be self-motivated. 
  • Willingness to participate in team meetings which include prayer and devotionals. 

Read here for the full Position Description. Applications close COB Thursday 8th August. 

Working for Common Grace

Common Grace is a movement of individuals and churches pursuing Jesus and justice together and is animated by a vision of the flourishing of all people and all creation.  Common Grace seeks to inspire Christians to be equipped and mobilised to take collective actions for justice to bring about change in Australia. Together we are raising a gracious public voice on issues we believe will move Australia to become more welcoming, safe, generous, and gracious. 

Common Grace campaigns on four key justice areas:

Common Grace is operated by a small team located all around Australia. Our work is led and shaped by the perspectives of Aboriginal and Torres Strait Islander Christian Leaders.  

Why work for Common Grace?

Common Grace is a place of warm welcome, with a committed and passionate team working collaboratively to lead thousands of people to be inspired, equipped, and mobilised to take action for justice in their everyday lives. It is a place where your unique skills and experiences are a gift to the organisation. 

At the heart of the Common Grace team is a deep commitment to the vision and mission of Common Grace and supporting and caring for one another. We value relationships, work-life balance, celebrating each other’s strengths, and compassion towards ourselves and each other. While there’s always lots to get done, the team takes regular moments to care for one another, pray, connect, and encourage each other.

Common Grace believes that its employees can be productive no matter where they work, and embraces the benefits of a team that all work remotely. 

As a Christian not-for-profit organisation, Common Grace is a place where you can have a job with a deep purpose. Your faith in Jesus and heart for justice is encouraged and put into action. Read here to see what it’s like to work at Common Grace. 

How to apply

Submit your resume and a cover letter outlining:

  • Why you want to work for Common Grace,
  • Address the selection criteria 

Send your application to [email protected]. 

For any further information about the role please read the Position Description or recruitment process please contact the team at [email protected] 

We seek to be a gracious and diverse workplace, in which people of different backgrounds, genders, and ages work together. We are committed to equal opportunity and the creation of an inclusive workplace. Common Grace’s recruitment and selection procedures and checks reflect our commitment to the well-being and protection of children.

At the centre of what justice means in an Australian context is truth-telling about our history and we therefore strongly encourage Aboriginal and Torres Strait Islander people to apply.

Please Note: Only shortlisted candidates will be contacted for an interview. 


Applications close COB Thursday 8 August